Executive Summary
Eliminate 90% of manual call auditing time while improving compliance accuracy and freeing your workforce for high-value tasks. Our AI-powered platform transforms how Public Safety agencies handle call auditing—reducing processing from 30 minutes to 3-5 minutes per call.
For a high-volume PSAP like Virginia Beach, auditing only 2% of calls (approx. 6,000 calls/year) manually consumes the labor of two full-time employees (FTEs) saved annually.
The Operational Challenge
- Time-Intensive Processing: 30+ minutes per call audit consuming supervisor expertise
- Limited Coverage: Most agencies can only audit ~2% of calls (bare minimum)
- Inconsistent Outcomes: Manual auditing leads to subjective scoring
- Resource Drain: Skilled staff tied up in administrative overhead
- Compliance Risk: Paper-based documentation and hard-to-retrieve records
Manual Time Commitment
30 min
Average per call audit
Compliance Standard
~2%
Bare minimum coverage
Our Approach: AI-Powered Compliance Workflow
1. AI Analysis
Full diarized, searchable transcriptions; quick summary generation; 3–5 minute processing time; generates provisional score and flags against custom rubrics.
2. Human Review
Supervisor is always the human in the loop, using AI to make quick, accurate decisions. Full overwrite authority on provisional scores.
3. Secure Archive
Highly encrypted, searchable storage of all data and review notes; creates immutable audit trail, replacing paper documentation.
4. Compliance Reporting
One-click generation and export of comprehensive reports for any date range or regulatory requirement.
Key Impact & Benefits
The Agent-Centric Advantage
Converting wasted administrative time into proactive, on-demand agent development:
- Custom QA/Training Criteria: Configurable criteria to meet specific locality requirements
- Contextual AI Assistance: Access contextual AI assistance on each call for nuanced QA
- Continuous Improvement Guide: AI provides analysis with feedback on strengths and improvement areas
- On-Demand Access: Agents access performance data and training guides at their convenience
Time Reduction
90%+
From 30 min to 3-5 min
Resource Reallocation
2 FTEs
Labor saved annually
Smart Automation Features
🎯 AI-Powered Analysis
Automated transcription, scoring, and flagging against custom compliance rubrics
📋 Prioritized Review Queue
High-confidence calls can be auto-approved, others flagged for supervisor review
🔄 Continuous Learning
AI models improve accuracy over time with supervisor corrections and feedback
🔗 Seamless Integration
Direct connection to existing call recording and management systems
Key Takeaways for Public Safety Agencies
- Compliance Certainty: Achieve 100% call coverage with consistent, objective scoring
- Staff Optimization: Redeploy supervisors to training, coaching, and operational support
- Cost Efficiency: Eliminate overtime costs and reduce administrative overhead
- Quality Improvement: AI-driven insights enable targeted agent development
- Audit Ready: Immutable digital records replace paper-based documentation
- Quick ROI: Typical payback period of 6-12 months for high-volume agencies