AI Scores Every Call. You Stay in Control.
A3 automates the scoring, you provide the expertise. Turn 30-minute manual audits into 3-minute reviews while maintaining full supervisor authority over every score.
24-Hour Deployment
Simple, Transparent Pricing
Annual subscription with daily credits. All tiers include CJIS-compliant hosting, encrypted storage, custom rubrics, unlimited supervisor accounts, and 365-day audit log retention.
Starter
- Manual upload
- P-Card friendly
- Custom scoring rubric
Small agencies, instant compliance baseline
Professional
- Manual upload
- P-Card friendly
- Custom scoring rubric
Mid-sized agencies, multiple QA supervisors
Agency
- Automated Nightly SFTP
- Queue ready by morning
- Custom scoring rubric
Full automation, prioritized review queue
Enterprise
- API / Hybrid ingestion
- Dedicated infrastructure
- Custom SLA
Metropolitan volume operations
Processing thousands of calls a day?
Need A3 deployed on your own infrastructure? Contact our solutions team for custom SLA volumes and managed hybrid deployments.
Contact SalesAI Assists. You Decide.
A3 is not autopilot—it's your co-pilot. The AI scores every call against your agency's custom rubric, but you have final authority. Override any score, add your coaching notes, and approve before sharing with your team.
Your Agency. Your Standards.
A3 scores calls against your agency's quality rubric—not a vendor's generic template. Define your own categories, criteria, and weights. Change them anytime without vendor involvement.
Configurable Categories
Protocol Adherence, Empathy, Information Gathering, Urgency Recognition—define what matters to your agency.
Weighted Scoring
Emphasize what's important. Give protocol 40% weight and empathy 20%, or vice versa. You decide.
Agile Updates
Need to adjust your rubric? We configure it for you—typically same-day, with zero downtime or disruption to your operations.
Ask the AI About Any Call
The AI Coach has read the entire call transcript and analysis. Ask it questions to understand scoring decisions, identify coaching opportunities, or find training examples.
How A3 Works
Upload recorded call audio or automate ingestion via SFTP. A3 delivers results in minutes.
Ingest
Upload audio via secure web portal or automated nightly SFTP batch from your recording system.
Transcribe
Full verbatim transcription with speaker diarization. Searchable, timestamped text output.
Analyze
AI scores each call (0-100) against your agency's custom rubric: Protocol Adherence, Empathy, Information Gathering, Urgency Recognition.
You Review
Supervisors review AI scores, override any score, add coaching notes, and approve. You have final authority on every call.
Before and After A3
| Metric | Without A3 | With A3 |
|---|---|---|
| QA Coverage | Less than 1% of calls | Up to 100% of calls |
| Time per Review | 30+ minutes manual | 3-minute supervisor review |
| Scoring Rubric | No documented rubric | Standardized, auditable per agency |
| Record Keeping | Paper-based or spreadsheets | Digital audit trail, 365-day retention |
| NENA Compliance | Fails audit | Exceeds 2% minimum |
Built for CJIS-High Environments
Every architectural decision prioritizes security. This is not a commercial SaaS with a government mode bolted on.
Tenant Isolation
Separate database, separate storage, separate encryption keys per agency. Cross-tenant access is architecturally impossible.
Encryption
FIPS 140-2 compliant encryption for data at rest. TLS 1.2+ for all data in transit. No exceptions.
Zero Public Exposure
All backend services operate on a private network with zero public internet access to the data plane.
No Long-Lived Credentials
Zero long-lived credentials anywhere in the system. Strict session management enforced per CJIS policy.
Role-Based Access
Agents see only their own calls. Supervisors see all calls. Admins manage settings. No role can exceed its boundary.
Immutable Audit Trail
Every user action logged with 365-day WORM retention. Tamper-proof records for compliance reviews.
Minimal IT Involvement
A3 requires zero on-premise hardware, zero software installation, and zero network changes. Your team accesses A3 through a standard web browser.
Approve B2B Guest Invitation
5 minutes. Accept email invitation in your Entra ID admin portal.
Configure SFTP Export (Optional)
1-2 hours. Point your recording system's nightly export to our secure endpoint.
Conditional Access Review (Optional)
30 minutes. Verify your MFA policies apply to B2B guest access.
Platform Highlights
Ready to Achieve Compliance?
No RFP required. P-Card friendly tiers available. Your secure tenant can be provisioned within 24 hours.
contact@goviq.us · We welcome your agency's CJIS security review.