Your website should answer questions and get business done.
An agent trained only on your content. It answers what residents ask, helps them start the service they came for, and hands off to a person when one is needed. Around the clock, in their language.
Built on the GovIQ platform and configured to your workflows. No off-the-shelf pricing.
What changes for your agency
What the Agent Handles
Configured for your locality and grounded in your own website content, policies, and service catalog.
Answer Routine Questions
Hours, fees, forms, and how-to questions answered from your published content, with citations back to the source page.
Route What It Cannot Resolve
When a request needs a person, the agent routes it to the right department or 311 queue instead of leaving the resident stuck.
Grounded in Your Content
Answers come from your own site, policies, and service catalog, so residents get your information, not generic web results.
Multiple Channels
Embed on your website and citizen-service portals so residents reach the same assistant wherever they start.
Human-in-the-Loop
Staff review and tune responses. The agent supports your team, it does not replace their judgment.
Improves With Your Content
As your policies and pages change, the agent stays aligned to your current, published information.
An agent that stays in its lane
The risk with a public-facing assistant is not that it says too little. It is that it says something your agency never approved. Four constraints prevent that.
Answers only from your content
Your pages, your policies, your service catalog. No open web results, no general knowledge, no guessing at your fee schedule.
Says when it does not know
No invented answers. Every response cites the page it came from, so a resident, or a council member, can check it.
Cannot be talked out of its job
The agent resists attempts to redirect it away from serving your residents, and stays inside the scope you define.
Hands off to a person
Anything it should not answer goes to the right department or 311 queue, with the context the resident already provided.
Built for the residents your website is hardest to use for
A conversational agent is often the most accessible route into a government website, because it removes the need to navigate a menu structure at all. Residents ask in plain language, in whichever language they speak, and get a direct answer with a link to the source page.
The ADA Title II deadline, dated correctly
The Department of Justice rule requires state and local government web content and mobile apps to meet WCAG 2.1 Level AA. An interim final rule effective 20 April 2026 extended the original compliance dates by one year.
An AI agent does not make a website compliant on its own. Compliance covers all of your web content. What it does is give residents who struggle with your site another way in, and it has to meet the same standard itself.
How we deliver it
We build this for your agency, not off a shelf. We scope the workflows with you, then configure and deploy on the GovIQ platform, and stay accountable for the outcome.
Configured to your process
We map your service catalog, departments, and routing rules, then configure the agent to match.
Your content stays yours
Nothing you publish through the agent is used to train a public model. Deployed in our Azure environment or your own, in US regions.
Staff stay in control
Review what the agent is saying, correct an answer at any time, and see what residents are actually asking for.
How we price engagements
There is no per-seat licence and no published tier you have to fit into. An engagement is priced on scope: the size of your service catalogue, how many departments are in the routing, which languages you need, and what has to connect to the systems residents transact in.
Many agencies start with a smaller proof of concept through an innovation program or within a purchasing-card limit, then scope the full build once the workflow is proven.
See how agencies buy thisScope a Resident Services Agent for your locality
Tell us your service catalog and routing needs, and we will scope an engagement built for your agency.
Scope an engagementcontact@goviq.us